1. WHO WE ARE

This Privacy Policy explains how Ejaz Gas & Electric ("we", "us", or "our") collects, uses, and protects your personal information. We are committed to protecting your privacy and complying with UK data protection laws.

Business Name: Ejaz Gas & Electric

Contact Email:

Phone: 07828 706171

2. WHAT INFORMATION WE COLLECT

We collect personal information that you provide to us when you request our services:

•       Your name

•       Contact details (phone number, email address, postal address)

•       Service address (if different from your contact address)

•       Details about the services you require

•       Payment information

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

•       Provide the services you have requested

•       Contact you about your job or appointment

•       Send you invoices and process payments

•       Keep records for our business accounts and tax purposes

•       Comply with legal obligations

We will only send you marketing communications if you have given us permission to do so. You can opt out at any time by contacting us.

4. LEGAL BASIS FOR PROCESSING

We process your personal information on the following legal grounds:

•       Contract: To carry out our contract with you and provide the services you requested

•       Legal Obligation: To comply with tax, accounting, and other legal requirements

•       Consent: Where you have given us permission (for example, for marketing communications)

5. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information to third parties. We may share your information with:

•       TradeMate, the platform we use to manage our bookings and customer communications. TradeMate processes your data in accordance with their privacy policy and UK data protection laws

•       Payment processors to handle transactions

•       Our accountant or bookkeeper for tax and accounting purposes

•       Professional advisers (such as solicitors or insurers) when necessary

•       Law enforcement or regulatory authorities when required by law

6. HOW LONG WE KEEP YOUR INFORMATION

We keep your personal information only for as long as necessary:

•       Customer contact details and job records: Up to 7 years for tax and accounting purposes

•       Marketing consent records: Until you withdraw consent, or up to 2 years of inactivity

After this time, we will securely delete or anonymise your information.

7. HOW WE PROTECT YOUR INFORMATION

We take appropriate security measures to protect your personal information from unauthorised access, loss, or misuse. This includes:

•       Using secure systems provided by TradeMate for storing customer information

•       Keeping physical documents secure and locked away

•       Using password-protected computers and devices

•       Using secure, encrypted systems for electronic records

8. YOUR RIGHTS

Under UK data protection law, you have the following rights:

•       Right to Access: You can request a copy of the personal information we hold about you

•       Right to Correction: You can ask us to correct any inaccurate information

•       Right to Deletion: You can ask us to delete your information (unless we need to keep it for legal reasons)

•       Right to Object: You can object to us using your information for marketing purposes

•       Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent

To exercise any of these rights, please contact us using the details at the top of this policy. We will respond to your request within one month.

9. COMPLAINTS

If you have any concerns about how we handle your personal information, please contact us first. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO):

ICO Website: www.ico.org.uk

ICO Helpline: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on our website or provided to you directly. The "Last Updated" date at the top of this policy shows when it was last revised.

11. CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Business Name: Ejaz Gas & Electric

Email:

Phone: 07828 706171